Refund policy

At Walkaroo International, we are dedicated to ensuring your satisfaction with any product you order from us.

If the product you have ordered from us is damaged, defective, or different from what you had ordered, please notify us within 7 days of the delivery.

We will not be able to accept damaged/defective, wrong product shipped if we have been notified later than 7 days from receipt of the package. Products from exchanged orders are not eligible for returns or exchanges.

Click the below link to place your return/exchange request:

Return

For any queries reach us at – customercare@walkaroo.in (Monday - Friday - 10.00 AM to 5.30 PM)

DAMAGED / DEFECTIVE

In the unlikely event that any product you have ordered from us is not received in a good condition, is damaged, defective or if the product delivered is different from what you had ordered, you may return the unused product in the same condition that you received.

TERMS & CONDITIONS

Steps to follow when placing a Return Request

  • Step 1: Place the item in the original packet.
  • Step 2(a): Ensure the item is unused, unwashed and has all original tags intact including the MRP tag.
  • Step 2(b): If the MRP tag is not attached to the item then you may find it as a sticker on the transparent polythene cover in which your item was wrapped.
  • In case we are unable to replace the damaged / defective product, refunds would be made subject to below conditions
    • In case of single quantity in one order- we will refund the entire order amount.
    • In case of an order with multiple products, if return for a single product is requested, we will refund only the value of the product (selling price).
    • In case of an order with multiple products, if return for the entire order is requested, we will refund the entire order amount.
  • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner
  • Shipping Charges are non refundable.

Please contact customer support if you open the packaging and discover that the item you have received is damaged. You can email us at customercare@walkaroo.in

REFUNDS

We will process the refund once we receive the returned product in its original/ intact condition and its QC is qualified for refund by internal team.

Refunds will be made in original mode of payment

If the payment mode was Cash on Delivery, we will refund the amount as store credit. Typically, all refunds are processed in about 21 days, and if it’s NOT processed in this period please email us at customercare@walkaroo.in with your name, phone number and order number.

In case of bank account refunds, please ensure that the details that you enter are correct. Walkaroo International will not validate Bank Account numbers and is not responsible for funds transferred to an unintended recipient.

Please note that we shall not be responsible for any delays in credit to the cardholder's credit card/ debit card account as that is managed by the cardholder's issuing bank. In case of any delay, it shall be up to the customer to take it up with their respective credit card/ debit card bank with the reference of https://walkaroo.in/ refund process reference.

 

If you have any questions, please email us at customercare@walkaroo.in